Return & Exchange Policy

At Hues Studio, we’re not just a brand—we’re a small team of designers, makers, and dreamers who believe in honest craftsmanship, slow fashion, and clear communication. Each of our pieces is made with care, and your trust means everything to us.

That’s why we go the extra mile before you place your order—so that you can make an informed, confident decision.

What We Do to Help You Choose Right:

• Detailed Photos: Multi-angle images of every product so you can see it from all sides.
• Real-Life Utility Shots: We show what fits inside—because we know how important that is.
• Close-up Views: For you to clearly see textures, finishes, and colors of our vegan leather and canvas.
• Exact Measurements & Specs: So you can double-check sizes before adding to cart.
• Pre-order Support: Ask us anything on Instagram or WhatsApp, and we’ll help with comparisons, styling advice, and even real-time videos if you need.

While we don’t offer general returns, we’re always here to set things right if:

• You’ve received a defective or damaged product.
• An item in your order is missing.
• The product is significantly different from what was shown.
• The size or material doesn’t match what our team personally assured you over chat or call.

In these rare instances, we’ll offer you a replacement or exchange at no additional cost.

If you simply changed your mind or didn’t love it? We can still offer an exchange—but the two-way shipping cost will need to be borne by you. Order placed during sale can not be cancelled.

Kindly share:

• Clear photos or videos showing the issue
• An unboxing video (if items were missing or packaging was damaged)
  We’re quick to respond—and we’ll take it from there.

To maintain the quality and integrity of our handcrafted pieces, we are unable to accept returns in the following cases:

• If the product didn’t suit your personal taste or preferences
• If the size wasn't checked properly before ordering
• Minor variations in texture, color, or shape—these are natural in handcrafted goods
• Delays caused by courier services, weather, or other external factors
• Sale, discounted, or promotional products (unless damaged or defective)
• Personalized or custom-made products—since they are made just for you, from scratch, and cannot be resold

We hope you’ll understand—every piece is made in small batches or one at a time, and it’s this very process that makes them special.

Personalized products are created especially for you, from scratch, only after your order is received. These are handcrafted as per your selected customization and are not eligible for return, exchange, or cancellation unless there is a genuine defect or issue from our side.

We hope you understand that such pieces are made uniquely and cannot be resold or reused.

Once your exchange/replacement is approved:

• We’ll arrange a pickup within 1–2 working days.
• Please pack the product securely in the original box, with tags intact.
• Once it reaches us, we’ll ship the new piece within 3–5 working days.

We only offer refunds in rare, approved cases where the issue cannot be resolved with an exchange or replacement.

• Once the product reaches us, we assure that refund process will be initiated immediately.
• The refunded money should reflect in your account immediately or in max 5-7 business days.
• If money does not get credited in your account in the above said timeline, please reach out to us via email, whatsapp or phone.

We get it. When you can’t touch or try the bag yourself, it’s natural to have questions. That’s why we encourage you to message us before ordering.

We’re available on Instagram (@hues_studio), WhatsApp, and email—and we’ll help you choose the perfect bag with complete clarity.

From showing you how it looks in natural light to helping you check what fits inside—we’re here for you, one DM away.

Thank You for Choosing Handmade

By shopping with us, you support a brand that’s building something thoughtful, sustainable, and personal. We may not have the kind of return policies big brands do—but we promise something better:

Transparency, empathy, and real human support.

We’re always just a message away—before or after your purchase.

Instagram: @hues__studio
Email: teamhues2019@gmail.com
WhatsApp: +91 - 9311207568
We’re here for you—before and after your order.