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All our products are made up of 100% vegan leather and drill canvas fabric.

Water resistant means the bag has an outer material which helps slow down the penetration of the water inside the bag, thus saving the items inside the bag from getting wet. The bag can withstand moderate rains comfortably and can hold water from seeping in for quite some time.

Vegan leather is a kind of synthetic leather that does not involve any animal cruelty.

Our products are handcrafted using materials such as canvas, vegan leather and vegan suede. A little care and proper storage will help keep them looking their best.

For Canvas Bags:

Canvas is a breathable fabric and can absorb moisture from its surroundings. Always store canvas bags in a dry, cool and well-ventilated space. Avoid keeping them packed for prolonged periods in closed boxes, plastic bags, damp cupboards or other enclosed spaces, particularly during humid or monsoon weather, as trapped moisture can lead to mould or fungal growth.

If your canvas bag is not being used regularly, take it out periodically and allow it to air in a dry, ventilated space. Always ensure the bag is completely dry before storing it.

For Vegan Leather & Other Materials:

Keep your bags and accessories clean by gently wiping them with a soft, dry cloth. When not in use, store them in the protective dust bag provided with your purchase, in a cool and dry place. Avoid prolonged exposure to moisture, direct sunlight or excessive heat.

All our materials are carefully crafted and sourced for their unique qualities. Incidental marks, tonal changes and/or textural variations are part of the material's natural character and should not be considered imperfections.

Cleaning:

Avoid washing your bag or using harsh cleaning agents at home. Canvas bags can be professionally dry cleaned if they become dirty or develop marks due to moisture or storage. Always allow the bag to dry and air completely before storing it again.

We provide warranty for the hardware items in our bags. Please note that minor wear and tear is not covered, as it is normal with usage.

While we take extreme care in packaging and quality control, we understand that unexpected situations can arise during transit. In the rare case that your bag arrives damaged, we offer a free replacement of the product.

To process a replacement:

Report the issue within 24 hours of delivery.
Share clear images of the damaged product and packaging.
Our team will assess the claim and arrange a replacement if eligible.

However, such cases are extremely rare as we ensure secure and sturdy packaging for every order.

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

At Hues Studio, we’re not just a brand—we’re a small team of designers, makers, and dreamers who believe in honest craftsmanship, slow fashion, and clear communication. Each of our pieces is made with care, and your trust means everything to us.

That’s why we go the extra mile before you place your order—so you can make an informed, confident decision.

What We Do to Help You Choose Right:

Detailed Photos: Multi-angle images of every product so you can see it from all sides.
Real-Life Utility Shots: We show what fits inside—because we know how important that is.
Close-up Views: For you to clearly see textures, finishes, and colors of our vegan leather and canvas.
Exact Measurements & Specs: So you can double-check sizes before adding to cart.
Pre-order Support: Ask us anything on Instagram or WhatsApp—we’re happy to help with comparisons, styling advice, and even real-time videos.

When we accept returns or exchanges

We understand that sometimes a product may not feel right once it reaches you. That’s why we offerno-questions-asked returns or exchanges, provided the request is raised within 48 hours of delivery and the product is unused, in original condition, with all tags intact.

If you’ve received a defective or damaged product
If an item in your order is missing
If the product is significantly different from what was shown
If the size or material doesn’t match what our team personally assured you over chat or call

Returns: Returns are accepted with no questions asked if requested within 48 hours of delivery. Approved refunds will be processed after deducting shipping charges (both forward and return shipping).

Please note: Purchases made during sale periods, special offers, or promotional discounts are not eligible for returns.

Exchanges: Exchange requests must also be placed within the same 48-hour window. While we manage the pickup and replacement process end-to-end, shipping charges for exchanges are to be borne by the customer.

TO BE ELIGIBLE, PLEASE REACH OUT WITHIN 48 HOURS OF DELIVERY

Kindly share:

Clear photos or videos showing the issue
An unboxing video (if items were missing or packaging was damaged.
Without an unboxing video, no request will be entertained under no circumstances

WE DO NOT ACCEPT OR ENTERTAIN RETURNS IN THESE CASES:

If the return or exchange request is raised after the 48-hour eligibility window has passed
If the order was placed using a special offer, sale, promotional discount, or campaign pricing
If the item received is a free product / free gift, as these are considered final sale items
If the product didn’t suit your personal taste or preferences
If the size wasn't checked properly before ordering
Minor variations in texture, color, or shape—these are natural in handcrafted goods
Delays caused by courier services, weather, or other external factors
Personalized or custom-made products, as they are made specially for you and cannot be resold.

HOW THE EXCHANGE PROCESS WORKS

We’ll arrange a pickup within 1–2 working days
Please pack the product securely in the original box, with tags intact
Once it reaches us, we’ll ship the new piece within 3–5 working day.

STILL CONFUSED OR UNSURE?

We get it—when you can’t touch or try the bag yourself, questions are natural. That’s why we encourage you to reach out before ordering.

We’re available on Instagram, WhatsApp, and email—and we’ll help you choose with complete clarity.

Thank you for choosing handmade.

By shopping with us, you support thoughtful design, skilled artisans, and slow fashion. We may not operate like large marketplaces—but we promise something better: transparency, empathy, and real human support.

Contact us via whatsapp or email; our team will assist. Exchange requests must be made within 48 hours of receiving the bag

To return the product, please make the request within 48 hours of receiving it and ensure the original tag is intact and the item is unused. Please keep the unboxing video ready

Once you’ve placed your return request, we’ll arrange a pick-up within 24–48 hours. After we receive and inspect the bag, your refund will be processed within 7 business days.

Yes, it is possible to update the shipping address and contact number under the following conditions:Before Dispatch: If the product has not been dispatched, you can edit the order details, including the shipping address and contact number.After Dispatch: Once the product has been dispatched, we are unable to edit the order details.

Yes, shipping is free for all prepaid orders. However, for COD orders courier there is an additional handling charge of Rs 250